CallBack Engine

Privacy Policy

Effective August 7, 2026

CallBack Engine (“CallBack Engine,” “we,” “us,” or “our”) provides lead-response, routing, booking-handoff, and reporting services for local service businesses. This policy explains what we collect and how we use it.

Information we collect

When you request a callback or contact us, we may collect your name, company, email address, phone number, service area, lead sources, and the information you provide about your current response process. When providing services to a client business, we may process customer-provided contact, service-request, communication, scheduling, source, consent, and outcome information on that client's behalf.

How we use information

We use information to respond to requests, configure and operate approved workflows, route opportunities, support booking handoffs, maintain records, prevent abuse, troubleshoot the service, and prepare performance reports. We may provide necessary information to the client business responsible for the lead and to service providers supporting the approved workflow.

Data sharing

We do not sell personal information or mobile phone numbers. We do not share mobile phone numbers with third parties or affiliates for their own marketing or promotional purposes. We may use contracted providers for communications, hosting, CRM, scheduling, security, and related service operations.

Text messages

If you separately opt in through our website or another documented method, we may send texts about your request and related service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchasing any service.

Choices and requests

You can opt out of texts at any time by replying STOP. You may contact us to ask about your information or request correction of inaccurate information, subject to applicable obligations and client instructions.

Contact

Questions about this policy can be sent to hello@callbackengine.net.