CallBack Engine

Terms and Conditions

Effective August 7, 2026

These Terms and Conditions govern use of the CallBack Engine website, callback-request forms, and lead-response services. By submitting information, you agree to provide accurate information and to be contacted about your request through the methods you authorize.

Service boundaries

CallBack Engine provides workflow configuration, lead routing, booking handoffs, monitoring, and reporting. We are not an HVAC, plumbing, electrical, roofing, restoration, or emergency-service provider. We do not guarantee lead volume, response time, appointment availability, booked jobs, sales, or revenue.

Client responsibilities

Client businesses remain responsible for their advertising, licenses, service delivery, pricing, availability, customer promises, account ownership, and approval of routing, communication, consent, escalation, and booking rules. Production workflows are not activated until the required client approvals and provider requirements are complete.

Billing, cancellation, and refunds

Unless a signed proposal or order form states otherwise, recurring CallBack Engine service is month-to-month. A client may cancel at any time by written notice before the next billing date; service remains available through the end of the current paid billing period. We do not provide prorated refunds for partial billing periods.

Setup fees cover discovery, configuration, testing, and launch preparation. Setup fees are non-refundable once launch work has started. Normal CallBack Engine phone and messaging usage is included. Optional third-party services, additional locations, and custom work are quoted before they begin unless a written agreement states otherwise.

Text messaging

If you check an SMS consent box or opt in through another documented method, you agree to receive texts from CallBack Engine about that request and related service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchasing any service.

Acceptable use

You may not submit false, abusive, unlawful, or fraudulent requests or use the service to harass another person. We may pause or refuse workflows that appear unsafe, deceptive, abusive, or inconsistent with provider requirements.

Changes and contact

We may update these terms as the service changes. Questions can be sent to hello@callbackengine.net.